Staying with Children

Do you have any baby baths or baby beds available in the large bathing room?

[Baby bath] [Baby chair]
These are available for rent for free.
However, as we have only a limited number available, we appreciate your understanding.

[Baby bed]
These are available at both gentlemen's dressing rooms and ladies' dressing rooms.

* We greatly appreciate your understanding that we do not have any baby shampoos or baby soaps available.

Please tell me about the facilities available for children.

・About bed guards
We do not have any bed guards available.
The beds furnished in the rooms cannot be moved and there is a gap between the bed and wall except in the Modern Japanese Style Rooms.
As the beds furnished in the Modern Japanese Style Room are movable, please reserve one of the Modern Japanese Style Rooms.

・Restaurant Hall
We have high chairs (with a safety belt), plastic lunch plates, spoons and forks for small children available at our restaurant hall. In addition, it is possible to bring strollers into the hall.

・About Children's Products for Sale
Our hotel shop/rental shop carry paper diapers, baby wipes, cooling sheets and children's toothbrushes for sale.

About facilities

Can guests use the baths after check-out?

★About bathing after check-out ★
If you take a bath (Open only on check-out days that fall on Saturdays, Sundays, public holidays, and special periods.) after 10:00, we will charge you an extra fee.
We offer a special rate that is cheaper than the regular one-day bath fee.
↓↓↓
You can use it at 10:00~15:00.
★(Saturdays, Sundays, national holidays, specific days: Spring, summer, winter holidays, Golden Week, year-end and New Year holidays. Large public bath and pool available.)★
1,000 yen for adults, 750 yen for children (free for 0~2 year olds)

Are the bathing facilities open to non-lodging guests?

Yes, non-lodging guests are welcome to enjoy the swimming pool and large bathing room.
The bathing hours are 10:00 - 15:00.

・Weekdays
¥850 for adults and ¥500 for children (Free for 0 - 2 year old babies)

・Saturday, Sunday, Holidays and specific periods: Spring, Summer and Winter Vacation, Golden Week, year-end and new year holidays.
¥1500 for adults and ¥1000 for children (Free for 0 - 2 year old babies)
* The resting room (banquet hall) is available.

I have food allergies. Is there food that is prepared without certain ingredients?

We provide a chart of the eight most common allergens used for the dishes served at our buffet restaurants.
[Eggs, wheat, soba (buckwheat), peanuts, milk, shrimp, crab, walnuts]
* As cooking takes place in the same kitchen where we wash our cookware and tableware, a small amount of the allergens not listed in the chart may be mixed into the dishes served during the cooking process.
Please understand that the chart does not guarantee that the dishes are completely free from traces of unlisted allergens.

About guest rooms

Are there any rooms available for smoking?

All guest rooms are non-smoking.(From July 1, 2021)
If you wish to smoke, please smoke in the smoking booths on the 1st and 9th floors.

Can I bring food back to my room?

We do not allow outside food and drinks to be brought back to guest rooms due to sanitary concerns. Please make your necessary purchases at a shop in the hotel.

About services

Is there internet access? Are there rental PCs?

Wi-Fi is available in all guest rooms. We are sorry, but we do not have any rental PCs available.

Do you have any rental humidifiers and air cleaners?

We have rental humidifiers (limited quantity available). Please let us know if you need one.
* As only a limited quantity is available, we may not be able to meet your request.

Air cleaners are available in the modern Japanese-Western rooms and special rooms.
If you would like to have an air cleaner in your room, please make a reservation for the modern Japanese-Western room or special room.

Do you have any rental bathing suits or swimming rings available?

Yes, they are available at the rental service in our swimming pool area.
・The rental charge is ¥600/bathing suit (the same charge applied for men's, women's and children's bathing suits).
・Splash River (rental boat) ¥500/30 min
・Rental swimming ring ¥500 (Of course, you are welcome to bring your own.)
* About rental bathing suit sizes
Children (Boys):　100 ~ 160
Girls: 95 ~ 160

If the bathing suits in the sizes listed above do not fit, paper diapers for swimming are available.
M (60 - 80cm)/L (70 - 90cm)/BIG (80 - 110cm)
¥450 for a package containing three of each size. (Available for purchase only.)

Men: S・M・L・LL・3L・4L
Women: Size 9・Size 11・Size 13・Size 15(One-piece style)
* Limited quantitiy available. We appreciate your understanding that the number of large size bathing suits available is small.

Do you have any free shuttle services?

We offer a free shuttle bus service to and from Sapporo for our lodging guests.
For details

Do you accept any luggage sent in advance to your hotel?

Please make sure to write down your [Arrival date] and [Reservation name] on the shipping slip. Please contact and inform us after you have shipped your luggage to us. The shipping address is as follows.
Toyako Sun Palace Resort & Spa / Front Desk
7-1 Toyako-onsen, Sobetsu-cho, Usu-gun, Hokkaido 049-5731, Japan
Phone: +81-142-75-1111

・Notes
* We do not accept luggage that is shipped as freight charge on recipient or COD.
* If your luggage arrives after you have checked out, we do not provide any luggage forwarding service.
* We do not accept any items purchased online and sent to us in principle.
* If your luggage arrives after you have checked out, we do not provide any luggage forwarding service. Regardless of the destination (domestic or international) fowarding will not be provided.

Others

Are there any bus transportation services available from Sapporo Station to your hotel?

Yes, a pay bus transportation service from the Sapporo Station to our hotel is available. Arriving guests need to make a reservation in advance.

Sapporo Station square ⇔ Hotel
Sapporo Station Bus Stop/Sapporo Station Bus Terminal No. 10 Platform
The closest bus stop to our hotel / Higashi-machi

Adults: ¥2,780/one way (¥4,390/round trip)

Reservation: Donan Bus Sapporo Office/Toya Office

Please tell us about the how to get to the hotel from JR Toya Station.

We do not have any shuttle services from JR Toya Station.
Please take a taxi or fixed-route bus.

・Taxi
Travel time: Approximately 20 minutes
Fare: Approx. ¥2,000 - 3,000
* Varies depending on traffic.

・Fixed-route Bus
From JR Toya Station → Bound for Toyako-onsen (Donan Bus)
Fare: Adults ¥380/person/one way
Travel time: Approximately 25 minutes
* Varies depending on the route and traffic.

* Please check on the bus service company's website for their departing time.
The closest bus stop to our hotel: Higashi-machi Sun Palace (1 - 2 minutes by foot)

Do you have any parking lots available?

Yes, a parking lot is available for use for free.
Please park your car in any available parking space in the parking lot.
(If an attendant is at the lot, please follow the attendant's guidance.)

We do not accept any reservations for the parking lot.
Please contact us if you need to make a reservation for some reason.

About the Lake Toya Long-Run Fireworks Nights.

The Lake Toya Long-Run Fireworks Nights is held from the end of April through end of October.
The festival starts at 20:45 and the boat comes toward the hotel from the hot spring district while fireworks are continuously set off from the boat.
The scenic highlight of the fireworks from our hotel starts at 21:00 and lasts roughly for five (5) minutes.
As the view of fireworks from our hotel rooms is obstructed by the nearby buildings from time to time, we would recommend that you come to the courtyard to enjoy the fireworks.